OVERVIEW

Our refund and returns policy for our packages lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, there must be a valid reason such as services were not up to your expectations or delays from our end.

REFUNDS

Once your complaint is received and studied by our team, we will send you an email to notify you that we have received your complaint. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shop items

Doozy Space is not responsible for any of the items that are being sold in the shop. In case you face any issue with the items please contact the seller.

NEED HELP?

Contact us at [email protected] for questions related to refunds and returns.

1. BY AND BETWEEN:

[Client Name] an individual with nationality id [identity number] and address [client address]

Referred as [The Client].

&

[Doozy Space S.A.R.L] is hereby the service provider registered as an online interior design platform that offers interior design services to a wide range variety of international customers. Services offered begin with online consultation, to design boards to home furnishing, procurement and execution through 3rd parties and subcontractors. In addition, we offer a diverse selection of home accessories, furniture, and decor through our online shop, hereby referred to as [The Service Provider].

This Agreement shall be active from the day the Client purchases any design package and remains active until either the client or the service provider terminates the agreement.

By using The Service, you confirm that you have read and agreed on the terms and conditions. If you do not agree, then you may not practice this service.

2. SCOPE OF AGREEMENT:

a. The Service provider should offer interior design services to the client referred to as [The Services] and provide the corresponding deliverables referred to as [The Deliverables].

b. The service provider is obliged to provide the client with the deliverables depending on the package purchased and abide by the time frames mentioned according the tables [P1, P2, P3] which will be shared with The Client from the beginning of the project.

c. The service provider will only begin with the process upon receiving the full payment from the client.

d. The service provider is authorized to outsource any task to a third party or subcontractor without the approval of The Client or prior notice. However, the service provider is responsible for any procrastination or dereliction that the 3rd party commits.

3. DESIGN REVISIONS:

a. The Service provider is obliged to abide by the submission dates, and inform the client upon completion of each phase. The Client then reviews the deliverable received and may request revision or proceed. The service provider will only proceed to the next phase upon receiving a written approval from The Client.

b. The number of revisions vary depending on the package purchased:

• Boost Package: 2 revisions for mood board; 2 revisions for design board.
• Full Package: 2 revisions for mood board; 2 revisions for design board.
• Premium Package: Unlimited revisions for mood board, unlimited revisions for design boards.

c. The client is forbidden to request any design changes after the design board was approved, and specifically with the commencement of phase 3 in “Premium Package” (3D visualizations and renders).

d. If the client insists on additional revisions, the service provider is entitled to charge the client an additional 25% of the total amount paid for each revision/deliverable. No additional work will be made before the payment.

e. The Service Provider sends 3 email reminders over a period of 10 days after the client receives the deliverables. In case the client does not provide the service provider any approval or feedback within 10 working days of receiving the deliverable, the Service Provider shall have the right to immediately terminate the Agreement.

f. Upon the completion of the final phase of the project, and after the client’s final written approval, the Service Provider has the authority to end the project.

4. FEES & PAYMENTS:

a. The Client agrees, accepts, and acknowledges that the service provider will only begin with the project if all charges were paid in the approved manner. In case the client wishes to upgrade to a different package, additional charges shall be applied.

b. In case the client purchased a design package, requesting a refund is only applicable if:

• Duration of the project has not exceeded (24 hours) from the purchase date.
• The Client was not satisfied by the deliverable, and was able to prove that the service provider failed to meet the client’s standards, a 50% refund will be processed.

c. The Client will be charged per room and function. In case the room exceeds an area of 40 sqm, the Client is prone to an additional fee, mutually agreed between the Parties.

d. Payments could be made through:

• Our online platform/website (www.doozyspace.com); a confirmation email will be sent to confirm the amount paid.
• Bank transfer; the details of which will be sent separately attached with an official invoice from the Service Provider.
• Payment link; the details of which will be sent separately attached with an official invoice from the Service Provider.

e. Each party shall be responsible for assessing and paying its own taxes, which they are liable to pay as a result of entering this agreement.

f. The Client shall be entitled to demand from the Service Provider, and the Service Provider shall be obligated to pay, a penalty of 10% of the Service Charged for each day of delay in the event of late deliverable submission.

5. RIGHTS AND OBLIGATIONS:

a. The Service Provider is authorized to request any document (measurement plan, photo, video of the premises, dimensional plan of the premises, dimensions of existing sockets, lamp installations, existing furniture or accessories) that are necessary to begin the design phase.

b. The project date will start when the Client purchases the package, however the Service Provider will only be accountable for the project timeline after The Client sends all documents requested from the Service Provider. The service provider should not be held responsible for any delay The Client crosses delivering the documents requested.

6. INDENTIFICATION AND EXCLUSION OF LIABILITY:

a. Client agrees to identify and hold The Service Provider harmless from and against any and all claims, demands, suits, actions, judgments, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

• The Service Provider shall not be responsible for any future damages or complications of the services provided.
• The Service Provider shall not be held accountable for any breach of this contract by The Client.
• The Service Provider shall not be responsible for any third-party actions arising from The Client’s use of The Service Provider’s services.

b. Client acknowledges and agrees that The Service Provider is not responsible for any delays, errors, or omissions that are beyond its control, including but not limited to delays or errors caused by Client’s failure to provide necessary information or materials, third-party vendors or contractors, or force majeure events.

c. Client acknowledges and agrees that The Service Provider is not responsible for any damage to or loss of property or goods that are not under its direct control or supervision, including but not limited to furniture, fixtures, and equipment provided by third-party vendors or contractors.

7. CONFIDENTIALITY:

a. The Service Provider understands that The Clients privacy is of utmost importance, hence is committing to maintain confidentiality of all information shared between parties. Therefore, agree to maintain the confidentiality of all personal and business information that The Client provides, including but not limited to, name, contact information, financial information, and any other sensitive or proprietary information.

b. The service provider will share The Clients basic information to a third party, or subcontractors incase the client decides to proceed with furniture purchase, and is not responsible for any mistreatment or abuse from the 3rd party. None the less, The Service Provider will take all reasonable measures to ensure that the information remains secure and protected.

c. If The Client believes that there has been a breach of confidentiality, please notify the Service Provider immediately so that we can take appropriate action to remedy the situation.

8. Execution & Installation:

a. The Service Provider is allowed to modify or suspend any service offered without prior notice to the Client.

b. If the client chooses to move forward with the execution and installation, they will assume full responsibility for all interactions with the 3rd party. The Service Provider does not conduct background checks and will not tolerate inappropriate behavior. As a result, the service provider will not be held liable for any harm, injury, or damage resulting from interactions with other users. The client must take necessary precautions when engaging with all third parties. Consequently, the service provider will not be responsible for any claims, suits, controversies, or damages that may arise from the service.

c. If the client chooses to move forward with the project execution and installation, they will be bound by the terms and agreements of the third-party regarding refunds or returns. This means that if the client receives a damaged item and wishes to file a claim or request a return, they must adhere to the third-party’s procedures for returning the item or obtaining a refund.

d. If The Client decides to move forward with the project execution, including the order of a custom unit, it is important to note that the associated fees are non-refundable.

9. Damages and Compensation:

The Service Provider is authorized to demand compensation for all losses incurred by The Client as a result of a violation of the terms of this Agreement without prejudice to any other right it may have under this agreement.

10. NON-DISPARAGEMENT:

The Client agrees not to make any negative or disparaging statements or comments about the Designer, their employees, contractors, or subcontractors, or their work, services, or products, whether written or oral, on any online or offline platform or forum, including but not limited to social media, review websites, or any other public platform in respect of The Service Provider. The Client understands and agrees that any breach of this provision will be considered a material breach of this Agreement, and the Designer will be entitled to pursue any legal remedies available.

11. NON-SOLICITATION:

During this Agreement and for a period of 6 months after the completion of this Agreement, The Client agrees not to solicit or attempt to solicit any member that assisted from The Service Provider. This includes but is not limited to directly contacting employees, subcontractors, independent contractors. Violation of this provision may result in legal action and damages against the different parties involved.

12. FORCE MAJEURE:

a. Neither party shall be liable for any delay or failure to perform its obligations under this contract if such delay or failure is caused by an event of force majeure. An event of force majeure meaning any circumstance beyond the reasonable control of the party affected, including but not limited to acts of God, fire, flood, war, terrorism, governmental regulations, power failure, labor disputes, or shortages of materials

b. If an event of force majeure occurs, the party affected shall promptly notify the other party in writing and provide details of the circumstances causing the delay or failure. The party affected shall use reasonable efforts to mitigate the impact of the event of force majeure and to resume performance of its obligations under this contract as soon as practicable.

c. c. If an event of force majeure prevents the affected party from performing its obligations under this contract for a period of more than 30 days, either party may terminate this contract by giving written notice to the other party. In such case, neither party shall be liable to the other for any damages resulting from the termination of this contract.